call quality monitoring

When it comes to creating an omnichannel customer experience, you should not overlook the importance of having a quality voice channel. Recent research has shown that voice is still a reputable channel for handling intricate customer situations. Today, it is...

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improve networking

Whether your goal is to lease a network from a provider or to build your own network from scratch, networking always will be a major focus of attention in an enterprise. Business of all sizes and types will continue to...

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flaws in modern processors

Cyber security researchers have discovered two potentially serious exploits of modern processor vulnerabilities: The Meltdown exploit and the Spectre exploit. These exploits were designed to leave no traces in traditional log files and could capture encryption keys, passwords, and other...

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successful client onboarding

When your agency manages to land a new client, it is certainly a joyous experience. No matter how long you have been in business, the feeling never gets old. Client onboarding is known as the process of familiarizing a new...

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physical security of data centers

Today, data continues to stay vulnerable to new-age hacking and old-school robbery. There is always some form of infrastructure protection required, especially for data centers, or else the security may be compromised. Here are a few measures to tighten the...

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