Service level agreement

Service Level Agreements (SLAs) are one of the most important building blocks of any MSP business, and serve an important role in the world of IT services. They help to ensure and build solid provider-client relationships, thus they must be...

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How MSPs can develop better client relationships

Developing and maintaining client relationships is part and parcel of running a successful business. This is especially true for Managed Services Providers (MSPs) that need to take care and maintain their clients' IT infrastructures. MSPs need to get their clients...

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IT operation optimization

These days, businesses are constantly changing and shaped by the ever-adapting face of technology. As trends come and go, IT operations need to be at the forefront of these changes, so they are not left behind in the competitive marketplace....

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sound disaster recovery plan

Unexpected events are a fact of life. Most regions of the world are vulnerable to natural disasters, not to mention the many problems that can be caused by man, such as terrorism or cyber crimes. As such, it is essential...

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IT and security governance

Policies which are set up for the management of an organization’s sensitive data are referred to as Information Security Management or IT Management and Security. Whichever term you choose to use for IT and security governance, organizations which have not...

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