Why do we, more times than not, install alarms on our cars? Why do we insist on putting more than one lock on the doors to our homes? Well, as the old saying goes, better safe than sorry. But what about when it comes to a business’s VoIP security system? Why is it that people let their guards down in cases like this? It is likely because we have come to trust that protective measures have been put into place by the hosted providers of our VoIP phone systems. But are those protective measures enough? And would it hurt to look into further security?
There are a number of precautions that you can take to ensure VoIP security In actual fact, the following is a list of security recommendations that you can’t afford not to take.
Unplug It Now and Ask Questions Later
The cost of hackers to businesses is not just limited to a disheartening loss of customer trust, snarled systems, and fraudulent charges – though those are the most prevalent. It is absolutely terrifying that today’s hackers can access the most sensitive information belonging to customers. What may be even worse is the fact that they can actually utilize you to hack into the systems of your clients, once they’re finished with your system. If you ever suspect that something questionable is going on it is advisable that you close down your system immediately – at least until further investigation is completed. This is where that tried and true saying, ‘better to be safe than sorry’ comes in again.
Do Ask Your Provider About Additional Security
Though not necessarily included by default, many of today’s software and hardware vendors offer features of advanced security. Do look into other security measures, however, such as certificate-based authentication and cryptography. Inquire as to just what it will take to enable them.
Keep a Close Eye on Your System For Anything That Could Fall Under “Strange”
Hopefully, you have a pretty good idea of your employee’s day-to-day practices. By keeping those in mind, you can be vigilant for any kind of usage that seems to be apart from what is typical or expected. One thing that might raise a red flag is calls outside of regular business hours or to destinations where you don’t conduct business on a regular basis. You may even wish to put a call into your provider if you notice an increase in concurrent calls, just to be on the safe side.
International Calls That Are Outgoing Can Be Blocked
Though this is an executive decision, it is one that is of the utmost importance because it can eliminate the distinct chances of toll fraud. Naturally, if foreign countries are where you do a lot of (or any of) your business, it will need to be specified which foreign countries will be allowed. Do call the provider if you experience occasional calls such as these now and then. It takes time but security gained makes up for time lost.
Utilize Only Passwords That Are Strong
This applies to the following: session border controllers, routers, switches, firewalls, and individual VoIP phones. Under no circumstances should you ever use anything network connected or default passwords – ever! You would be surprised how easy it is to figure out certain passwords. If you store your passwords, make sure that you store them in a safe, proven, and reliable location.
All in all, always be vigilant. And remember that an ounce of prevention is worth a pound of cure. Interesting how many of these age old sayings still apply to today’s advanced technology!