Proactive Managed IT Vs. Reactive Managed IT

proactive reactive managed IT

Proactive managed IT solutions and reactive managed IT solutions refer to two different approaches that an organization can take in the management of their information systems. Different companies use different approaches and the decision to use one or the other is determined by a variety of factors. In this article, we explore the factors that may drive a company to choose to either proactively manage their IT systems or to manage them reactively. We also weigh in on both approaches and suggest which one may work better for you.

Proactive Managed IT Services

Proactive managed IT refers to the IT management approach that seeks to anticipate issues and deal with them before they arise. Proactive IT management, for example, will actively scan for existing and emerging security threats and take steps to safeguard the IT system before those threats become a reality.

The advantage of proactive managed IT is that it keeps disruptions and outages at the bare minimum because problems are identified and dealt with long before they become serious threats. It also saves the organization a significant amount of money in losses caused by downtime, loss of data and repair costs. Proactive managed IT involves constant audits of the system as well as ensuring that the system meets and even exceeds the acceptable industry standards.

Reactive Managed IT Services

This approach can basically be summed up as a ‘Break it/Fix it’ approach. Here, there is minimal anticipation of problems and issues that arise are dealt with as they come. A significant number of companies use this approach as it is cheaper although one could question if it is indeed cost-effective given the losses occasioned by downtime and data losses. Such an approach essentially means that you are doing damage control and reacting to one crisis after another.

Why Do Companies Choose One Approach Over Another?

For many companies, the choice of whether to manage their IT systems proactively or reactively usually boils down to costs and the significance of the IT system to the overall functioning of the organization. For entities whose operations depend significantly or wholly on IT systems, it is a no-brainer that they have to proactively manage their IT systems otherwise they will be out of business in no time. Organizations, where IT plays a minimal role, can afford to react to IT problems because downtime does not really affect their operations. This category of businesses includes many small scale enterprises.

Which Way To Go?

While most proponents of the reactive managed IT services will argue that it is cheaper to use this approach, one wonders if they ever factor in the costs (opportunity costs etc.) that their organizations incur when their systems go down.

Secondly, reacting to IT problems can be very costly as data losses could cripple any organization; even those where IT is not a significant component of their operation. For example, even the most rudimentary of organizations keep sensitive financial data such as billing records and revenue flows in an It system of some kind. Loss of this data can lead to significant financial losses and wasted opportunities.

All things considered, it is better for organizations to adopt some form of proactive managed IT solution to safeguard their systems and ensure minimal downtime. At ANEXIO, we can offer custom made IT management solutions including cloud services that will be just the right fit for your company.